세계의 챗봇 시장 조사 보고서 : 산업 분석, 규모, 점유율, 성장, 동향, 예측(2023-2030년)

The global demand for Chatbot Market is presumed to reach the market size of nearly USD 34.93 MN by 2030 from USD 6.13 MN in 2022 with a CAGR of 24.3% under the study period 2023 - 2030.

Chatbot is a computer application powered by artificial intelligence, and it chats virtually with humans to solve queries or related problems in multiple languages. Chatbot is programmed to allow users and businesses to interact through a medium such as text, video, file sharing, and image, thereby assisting users in various sectors. Chatbots are accessible through different platforms such as web-based, mobile and standalone. Chatbots help in reducing operational expenses and increase overall efficiency. There are two types of Chatbots. One is based on a set of rules, while the other is based on artificial intelligence and machine learning algorithms. Some chatbots also include voice recognition to provide an enhanced customer service experience.

MARKET DYNAMICS:

The chatbot industry is witnessing massive growth mainly because of the increase in the adoption of chatbots to handle queries and support customers. Moreover, chatbots are gaining popularity as businesses automate their sales and customer services. The chatbots enable organizations to deliver timely services at reduced costs. Furthermore, tech titans, strategic collaboration, product innovation, and business expansions are expected to boost the global chatbot market. However, lack of awareness and other challenges such as complex management of chatbots may obstruct the market growth and hamper the chatbot market.

The research report covers Porter's Five Forces Model, Market Attractiveness Analysis, and Value Chain analysis. These tools help to get a clear picture of the industry's structure and evaluate the competition attractiveness at a global level. Additionally, these tools also give an inclusive assessment of each segment in the global market of chatbot. The growth and trends of chatbot industry provide a holistic approach to this study.

MARKET SEGMENTATION:

This section of the chatbot market report provides detailed data on the segments at country and regional level, thereby assisting the strategist in identifying the target demographics for the respective product or services with the upcoming opportunities.

By End-User

• Small Enterprises
• Medium Enterprises
• Large Enterprises

By Application

• Bots For Service
• Bots For Social Media
• Bots For Payments/ Order Processing
• Bots For Marketing
• Others

By Type

• Standalone
• Web-Based
• Messenger-Based/Third Party

By Product

• Artificial Intelligence
• Marketing
• Human Intelligence

By Vertical

• Healthcare
• Retail
• Banking, Financial Services, And Insurance (BFSI)
• Media And Entertainment
• Travel & Tourism
• E-Commerce
• Others

REGIONAL ANALYSIS:

This section covers the regional outlook, which accentuates current and future demand for the Chatbot market across North America, Europe, Asia-Pacific, Latin America, and Middle East & Africa. Further, the report focuses on demand, estimation, and forecast for individual application segments across all the prominent regions.

The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide. The major players in the chatbot market include [24]7.ai, Inc., Acuvate, Aivo, Artificial Solutions, Botsify Inc., Creative Virtual Ltd., eGain Corporation, IBM Corporation, Inbenta Technologies Inc., Next IT Corp., Nuance Communications, Inc. This section consists of a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.

In case you have any custom requirements, do write to us. Our research team can offer a customized report as per your need.

TABLE OF CONTENTS

1 . PREFACE

• 1.1. Report Description
  • 1.1.1. Objective
  • 1.1.2. Target Audience
  • 1.1.3. Unique Selling Proposition (USP) & offerings
• 1.2. Research Scope
• 1.3. Research Methodology
  • 1.3.1. Market Research Process
  • 1.3.2. Market Research Methodology

2 . EXECUTIVE SUMMARY

• 2.1. Highlights of Market
• 2.2. Global Market Snapshot

3 . CHATBOT - INDUSTRY ANALYSIS

• 3.1. Introduction - Market Dynamics
• 3.2. Market Drivers
• 3.3. Market Restraints
• 3.4. Opportunities
• 3.5. Industry Trends
• 3.6. Porter's Five Force Analysis
• 3.7. Market Attractiveness Analysis
  • 3.7.1 Market Attractiveness Analysis By End-user
  • 3.7.2 Market Attractiveness Analysis By Application
  • 3.7.3 Market Attractiveness Analysis By Type
  • 3.7.4 Market Attractiveness Analysis By Product
  • 3.7.5 Market Attractiveness Analysis By Vertical
  • 3.7.6 Market Attractiveness Analysis By Region

4 . VALUE CHAIN ANALYSIS

• 4.1. Value Chain Analysis
• 4.2. Raw Material Analysis
  • 4.2.1. List of Raw Materials
  • 4.2.2. Raw Material Manufactures List
  • 4.2.3. Price Trend of Key Raw Materials
• 4.3. List of Potential Buyers
• 4.4. Marketing Channel
  • 4.4.1. Direct Marketing
  • 4.4.2. Indirect Marketing
  • 4.4.3. Marketing Channel Development Trend

5 IMPACT ANALYSIS OF COVID-19 OUTBREAK

6 . GLOBAL CHATBOT MARKET ANALYSIS BY END-USER

• 6.1 Overview by End-user
• 6.2 Historical and Forecast Data
• 6.3 Analysis by End-user
• 6.4 Small Enterprises Historic and Forecast Sales by Regions
• 6.5 Medium Enterprises Historic and Forecast Sales by Regions
• 6.6 Large Enterprises Historic and Forecast Sales by Regions

7 . GLOBAL CHATBOT MARKET ANALYSIS BY APPLICATION

• 7.1 Overview by Application
• 7.2 Historical and Forecast Data
• 7.3 Analysis by Application
• 7.4 Bots For Service Historic and Forecast Sales by Regions
• 7.5 Bots For Social Media Historic and Forecast Sales by Regions
• 7.6 Bots For Payments/ Order Processing Historic and Forecast Sales by Regions
• 7.7 Bots For Marketing Historic and Forecast Sales by Regions
• 7.8 Others Historic and Forecast Sales by Regions

8 . GLOBAL CHATBOT MARKET ANALYSIS BY TYPE

• 8.1 Overview by Type
• 8.2 Historical and Forecast Data
• 8.3 Analysis by Type
• 8.4 StAndalone Historic and Forecast Sales by Regions
• 8.5 Web-based Historic and Forecast Sales by Regions
• 8.6 Messenger-based/Third party Historic and Forecast Sales by Regions

9 . GLOBAL CHATBOT MARKET ANALYSIS BY PRODUCT

• 9.1 Overview by Product
• 9.2 Historical and Forecast Data
• 9.3 Analysis by Product
• 9.4 Artificial Intelligence Historic and Forecast Sales by Regions
• 9.5 Marketing Historic and Forecast Sales by Regions
• 9.6 Human Intelligence Historic and Forecast Sales by Regions

10 . GLOBAL CHATBOT MARKET ANALYSIS BY VERTICAL

• 10.1 Overview by Vertical
• 10.2 Historical and Forecast Data
• 10.3 Analysis by Vertical
• 10.4 Healthcare Historic and Forecast Sales by Regions
• 10.5 Retail Historic and Forecast Sales by Regions
• 10.6 Banking Financial Services And Insurance (BFSI) Historic and Forecast Sales by Regions
• 10.7 Media And entertainment Historic and Forecast Sales by Regions
• 10.8 Travel & Tourism Historic and Forecast Sales by Regions
• 10.9 E-commerce Historic and Forecast Sales by Regions
• 10.10. Others Historic and Forecast Sales by Regions

11 . GLOBAL CHATBOT MARKET ANALYSIS BY GEOGRAPHY

• 11.1. Top Company Share Analysis
• 11.2. Introduction
• 11.3. North America Sales Analysis
  • 11.3.1. Overview, Historic and Forecast Sales Analysis
  • 11.3.2. North America By Segment Sales Analysis
  • 11.3.3. North America By Country Sales Analysis
  • 11.3.4. United State Sales Analysis
  • 11.3.5. Canada Sales Analysis
  • 11.3.6. Mexico Sales Analysis
• 11.4. Europe Sales Analysis
  • 11.4.1. Overview, Historic and Forecast Sales Analysis
  • 11.4.2. Europe by Segment Sales Analysis
  • 11.4.3. Europe by Country Sales Analysis
  • 11.4.4. United Kingdom Sales Analysis
  • 11.4.5. France Sales Analysis
  • 11.4.6. Germany Sales Analysis
  • 11.4.7. Italy Sales Analysis
  • 11.4.8. Russia Sales Analysis
  • 11.4.9. Rest Of Europe Sales Analysis
• 11.5. Asia Pacific Sales Analysis
  • 11.5.1. Overview, Historic and Forecast Sales Analysis
  • 11.5.2. Asia Pacific by Segment Sales Analysis
  • 11.5.3. Asia Pacific by Country Sales Analysis
  • 11.5.4. China Sales Analysis
  • 11.5.5. India Sales Analysis
  • 11.5.6. Japan Sales Analysis
  • 11.5.7. South Korea Sales Analysis
  • 11.5.8. Australia Sales Analysis
  • 11.5.9. Rest Of Asia Pacific Sales Analysis
• 11.6. Latin America Sales Analysis
  • 11.6.1. Overview, Historic and Forecast Sales Analysis
  • 11.6.2. Latin America by Segment Sales Analysis
  • 11.6.3. Latin America by Country Sales Analysis
  • 11.6.4. Brazil Sales Analysis
  • 11.6.5. Argentina Sales Analysis
  • 11.6.6. Peru Sales Analysis
  • 11.6.7. Chile Sales Analysis
  • 11.6.8. Rest of Latin America Sales Analysis
• 11.7. Middle East & Africa Sales Analysis
  • 11.7.1. Overview, Historic and Forecast Sales Analysis
  • 11.7.2. Middle East & Africa by Segment Sales Analysis
  • 11.7.3. Middle East & Africa by Country Sales Analysis
  • 11.7.4. Saudi Arabia Sales Analysis
  • 11.7.5. UAE Sales Analysis
  • 11.7.6. Israel Sales Analysis
  • 11.7.7. South Africa Sales Analysis
  • 11.7.8. Rest Of Middle East And Africa Sales Analysis

12 . COMPETITIVE LANDSCAPE OF THE CHATBOT COMPANIES

• 12.1. Chatbot Market Competition
• 12.2. Partnership/Collaboration/Agreement
• 12.3. Merger And Acquisitions
• 12.4. New Product Launch
• 12.5. Other Developments

13 . COMPANY PROFILES OF CHATBOT INDUSTRY

• 13.1. Company Share Analysis
• 13.2. Market Concentration Rate
• 13.3. [24]7.ai Inc.
  • 13.3.1. Company Overview
  • 13.3.2. Company Revenue
  • 13.3.3. Products
  • 13.3.4. Recent Developments
• 13.4. Acuvate
  • 13.4.1. Company Overview
  • 13.4.2. Company Revenue
  • 13.4.3. Products
  • 13.4.4. Recent Developments
• 13.5. Aivo
  • 13.5.1. Company Overview
  • 13.5.2. Company Revenue
  • 13.5.3. Products
  • 13.5.4. Recent Developments
• 13.6. Artificial Solutions
  • 13.6.1. Company Overview
  • 13.6.2. Company Revenue
  • 13.6.3. Products
  • 13.6.4. Recent Developments
• 13.7. Botsify Inc.
  • 13.7.1. Company Overview
  • 13.7.2. Company Revenue
  • 13.7.3. Products
  • 13.7.4. Recent Developments
• 13.8. Creative Virtual Ltd.
  • 13.8.1. Company Overview
  • 13.8.2. Company Revenue
  • 13.8.3. Products
  • 13.8.4. Recent Developments
• 13.9. eGain Corporation
  • 13.9.1. Company Overview
  • 13.9.2. Company Revenue
  • 13.9.3. Products
  • 13.9.4. Recent Developments
• 13.10. IBM Corporation
  • 13.10.1. Company Overview
  • 13.10.2. Company Revenue
  • 13.10.3. Products
  • 13.10.4. Recent Developments
• 13.11. Inbenta Technologies Inc.
  • 13.11.1. Company Overview
  • 13.11.2. Company Revenue
  • 13.11.3. Products
  • 13.11.4. Recent Developments
• 13.12. Next IT Corp.
  • 13.12.1. Company Overview
  • 13.12.2. Company Revenue
  • 13.12.3. Products
  • 13.12.4. Recent Developments
• 13.13. Nuance Communications Inc.
  • 13.13.1. Company Overview
  • 13.13.2. Company Revenue
  • 13.13.3. Products
  • 13.13.4. Recent Developments

Note - in company profiling, financial details and recent development are subject to availability or might not be covered in case of private companies