정부 및 공공 부문 디지털 워크플레이스 시장 : 시장 점유율 분석, 업계 동향 및 통계, 성장 예측(2026-2031년)

According to Mordor Intelligence, the digital workplace in government and public sector market size is projected to be USD 6.32 billion in 2025, USD 7.26 billion in 2026, and reach USD 15.21 billion by 2031, growing at a CAGR of 15.93% from 2026 to 2031.

This report is Segmented by Component (Solutions [Unified Communication and Collaboration, Unified Endpoint Management, Enterprise Mobility and Management, and More] and Services), Deployment Mode (Cloud, Hybrid, and More), Organization Size (Large Enterprises and Small and Medium-Sized Enterprises), and Geography. The Market Forecasts are Provided in Terms of Value (USD).

Global Digital Workplace In Government and Public Sector Market Trends and Insights

Rising Government Cloud Modernization Programs

Government cloud modernization has moved from a broad policy goal to an operational requirement inside many public institutions. The GSA and ServiceNow OneGov agreement gave federal agencies discounts of up to 70% on ITSM Pro and Pro Plus bundles and projected workflow efficiency gains of 30%, which shows that centralized buying is being used to speed adoption of modern workplace platforms. Germany's Deutsche Verwaltungscloud 2.0 program set out a federated cloud infrastructure for public administration from 2026 to 2029, which directly expands the addressable base for compliant workplace tools across multiple levels of government. The European Commission also awarded a EUR 180 million (USD 194 million) sovereign cloud contract in April 2026, which shows that large public bodies are now funding cloud environments as long-term institutional infrastructure rather than one-off IT projects. FedRAMP's move toward consolidated rules and a continuous authorization model further supports this trend because agencies and vendors are being pushed toward cloud services that can present ongoing evidence of compliance instead of periodic documentation.

Adoption of Generative AI for Citizen and Employee Knowledge Workflows

Generative AI is becoming a core layer of the digital workplace in government and public sector market because agencies are using it in routine knowledge, search, and support workflows instead of limiting it to narrow pilots. The GAO reported in July 2025 that selected federal agencies had already moved generative AI use and management into active operating environments by 2024, which confirmed that deployment activity had advanced beyond experimentation. Japan's Digital Agency launched the government-wide GENNAI pilot in May 2026 for nearly 180,000 employees across ministries, using domestic large language models tuned to administrative language, which makes it one of the largest state-led workplace AI programs now in operation. ServiceNow strengthened the same direction in March 2026 when it launched EmployeeWorks with Moveworks integration, combining conversational AI and enterprise search in a single government-oriented front door for agency workers. In India, the Government of Andhra Pradesh announced work with IBM, BharatGen, and NxtGen in February 2026 to build a sovereign AI stack for citizen-focused and multilingual AI services, which reinforces how public sector AI is being tied to domestic control and language relevance.

Legacy Systems and Procurement Friction

Legacy infrastructure remains the most persistent barrier to faster adoption in the digital workplace in government and public sector market. The GAO reported that federal agencies spend more than USD 100 billion each year on IT and direct nearly 80% of that amount to operating and maintaining existing systems, which leaves a smaller pool for full modernization programs. The UK Cabinet Office reported in January 2025 that the number of highest-risk and most critical legacy systems rose 26% from 2023 to 2024, while only half of public services were digitized and digital expenditure remained 30% below benchmark levels. That pattern slows the replacement of old collaboration, endpoint, and workflow environments because agencies must fund continuity first and transformation second. Procurement reform may improve this over time, but current buying processes still stretch deployment timelines and make it harder for agencies to move quickly from fragmented tools to integrated workplace platforms.

Other drivers and restraints analyzed in the detailed report include:

1. Expansion of Secure Hybrid Work in Public Administration
2. Demand for Unified Digital Employee Experience Across Agencies
3. Heightened Data Sovereignty and Residency Constraints

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Solutions accounted for 62.55% of the market in 2025 and are expected to grow at 16.23% CAGR through 2031, which shows that buyers are placing more value on integrated platform capability than on stand-alone service labor. Within the digital workplace in government and public sector market, agencies are directing visible demand toward unified communication and collaboration, employee experience platforms, intranet tools, and secure desktop access because these functions now sit close to daily mission delivery. The GSA and ServiceNow OneGov agreement reinforced that direction by offering deep discounts on AI-enabled workflow bundles and by emphasizing faster, more standardized modernization across agencies. Microsoft's 2026 rollout of Windows 365 Frontline for GCC and GCC High also supports the solutions case because cloud PC and secure workspace tools are moving into the same buying frame as collaboration, endpoint control, and identity-centered access.

The services side is still important, but its role is changing from basic managed support toward implementation, migration, integration, and governance around platform environments. FedRAMP's consolidated rules and transition toward continuous authorization signal a market structure that favors recurring SaaS and compliance-backed products, which reduces the relative weight of labor-heavy service models over time. Even so, the digital workplace in government and public sector industry still needs service providers to connect legacy estates, manage change, and support cross-agency rollout where internal skills remain limited. That means services will remain part of contract value, but the strongest position sits with vendors that can wrap services around a compliant product platform instead of selling services as a separate end point.

Complete Report Scope:

• By Component
  • Solutions
    • Unified Communication and Collaboration
    • Unified Endpoint Management
    • Enterprise Mobility and Management
    • Employee Experience Platforms and Intranet
    • Workflow Automation and Knowledge Management
    • Virtual Desktop Infrastructure and Cloud PC
  • Services
• By Deployment Mode
  • Cloud
  • On-Premises
  • Hybrid
• By Organization Size
  • Large Enterprises
  • Small and Medium-Sized Enterprises
• By Geography
  • North America
    • United States
    • Canada
    • Mexico
  • South America
    • Brazil
    • Argentina
    • Chile
    • Colombia
    • Rest of South America
  • Europe
    • Germany
    • United Kingdom
    • France
    • Italy
    • Spain
    • Netherlands
    • Nordics
    • Russia
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia and New Zealand
    • Southeast Asia
    • Rest of Asia-Pacific
  • Middle East
    • Saudi Arabia
    • United Arab Emirates
    • Turkey
    • Israel
    • Rest of Middle East
  • Africa
    • South Africa
    • Egypt
    • Nigeria
    • Kenya
    • Rest of Africa

Geography Analysis

North America held 38.45% of the digital workplace in government and public sector market share in 2025, which kept it as the largest regional base for spending and deployment. The region benefits from mature procurement and authorization frameworks, and the clearest examples are the GSA's OneGov contracting model and FedRAMP's large catalog of certified services. Return-to-office implementation plans issued by OMB and OPM in early 2025 also pushed agencies to invest in secure hybrid environments rather than simple office-only models. Microsoft's government cloud PC expansion and FedRAMP 20x together show that vendors in North America are increasingly expected to pair usability with continuous compliance evidence.

Asia-Pacific is the fastest-growing region with a 16.67% CAGR through 2031, which shows that the digital workplace in government and public sector market size is rising quickly as government AI and sovereign cloud agendas mature. Japan's GENNAI launch in May 2026 gave the region one of the clearest examples of large-scale government workplace AI deployment, with a target base of nearly 180,000 employees across ministries. In India, Andhra Pradesh's February 2026 work with IBM, BharatGen, and NxtGen on a sovereign AI stack showed how regional demand is being linked to public service delivery, language localization, and domestic control of sensitive systems. This regional growth is also tied to a stronger preference for in-country data handling and government-specific compliance structures. Vendors with local infrastructure, domestic partnerships, and sovereign-ready product options are therefore better placed to capture new awards across Asia-Pacific.

Europe is being shaped by a combination of digital sovereignty rules and the need for interoperable public digital infrastructure. The European Commission's Cloud and AI Development Act proposal in June 2026 introduced a 48-criterion sovereignty framework, which is pushing workplace procurement toward more auditable and jurisdiction-aware architectures. The Commission's April 2026 sovereign cloud contract and Germany's DVC 2.0 program show that this is no longer just a policy direction, it is now being translated into funded infrastructure and deployment design. The Middle East, South America, and Africa remain earlier-stage markets, but national digital government programs and external funding support are beginning to widen demand for collaboration, workflow, and employee support platforms.

1. Accenture plc
2. Atos SE
3. Capgemini SE
4. Cognizant Technology Solutions Corporation
5. DXC Technology Company
6. Fujitsu Limited
7. HCL Technologies Limited
8. Hewlett Packard Enterprise Company
9. IBM Corporation
10. Infosys Limited
11. Kyndryl Holdings, Inc.
12. Microsoft Corporation
13. Nippon Telegraph and Telephone Corporation
14. Oracle Corporation
15. ServiceNow, Inc.
16. Tata Consultancy Services Limited
17. TeamViewer SE
18. Unisys Corporation
19. Wipro Limited
20. Zensar Technologies Limited

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Impact of Macroeconomic Factors on the Market
• 4.3 Market Drivers
  • 4.3.1 Rising Government Cloud Modernization Programs
  • 4.3.2 Expansion of Secure Hybrid Work in Public Administration
  • 4.3.3 Adoption of Generative AI for Citizen and Employee Knowledge Workflows
  • 4.3.4 Demand for Unified Digital Employee Experience Across Agencies
  • 4.3.5 Workforce Compliance and Auditability Requirements
  • 4.3.6 Rising Need for Zero Trust Collaboration Environments
• 4.4 Market Restraints
  • 4.4.1 Legacy Systems and Procurement Friction
  • 4.4.2 Heightened Data Sovereignty and Residency Constraints
  • 4.4.3 Multi-Vendor Interoperability Complexity
  • 4.4.4 Public Sector Budget Rigidity and Multi-Year Approval Cycles
• 4.5 Industry Value Chain Analysis
• 4.6 Supply Chain Analysis
• 4.7 Regulatory Landscape
• 4.8 Technological Outlook
• 4.9 Porter's Five Forces Analysis
  • 4.9.1 Threat of New Entrants
  • 4.9.2 Bargaining Power of Suppliers
  • 4.9.3 Bargaining Power of Buyers
  • 4.9.4 Threat of Substitutes
  • 4.9.5 Competitive Rivalry

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Component
  • 5.1.1 Solutions
    • 5.1.1.1 Unified Communication and Collaboration
    • 5.1.1.2 Unified Endpoint Management
    • 5.1.1.3 Enterprise Mobility and Management
    • 5.1.1.4 Employee Experience Platforms and Intranet
    • 5.1.1.5 Workflow Automation and Knowledge Management
    • 5.1.1.6 Virtual Desktop Infrastructure and Cloud PC
  • 5.1.2 Services
• 5.2 By Deployment Mode
  • 5.2.1 Cloud
  • 5.2.2 On-Premises
  • 5.2.3 Hybrid
• 5.3 By Organization Size
  • 5.3.1 Large Enterprises
  • 5.3.2 Small and Medium-Sized Enterprises
• 5.4 By Geography
  • 5.4.1 North America
    • 5.4.1.1 United States
    • 5.4.1.2 Canada
    • 5.4.1.3 Mexico
  • 5.4.2 South America
    • 5.4.2.1 Brazil
    • 5.4.2.2 Argentina
    • 5.4.2.3 Chile
    • 5.4.2.4 Colombia
    • 5.4.2.5 Rest of South America
  • 5.4.3 Europe
    • 5.4.3.1 Germany
    • 5.4.3.2 United Kingdom
    • 5.4.3.3 France
    • 5.4.3.4 Italy
    • 5.4.3.5 Spain
    • 5.4.3.6 Netherlands
    • 5.4.3.7 Nordics
    • 5.4.3.8 Russia
    • 5.4.3.9 Rest of Europe
  • 5.4.4 Asia-Pacific
    • 5.4.4.1 China
    • 5.4.4.2 Japan
    • 5.4.4.3 India
    • 5.4.4.4 South Korea
    • 5.4.4.5 Australia and New Zealand
    • 5.4.4.6 Southeast Asia
    • 5.4.4.7 Rest of Asia-Pacific
  • 5.4.5 Middle East
    • 5.4.5.1 Saudi Arabia
    • 5.4.5.2 United Arab Emirates
    • 5.4.5.3 Turkey
    • 5.4.5.4 Israel
    • 5.4.5.5 Rest of Middle East
  • 5.4.6 Africa
    • 5.4.6.1 South Africa
    • 5.4.6.2 Egypt
    • 5.4.6.3 Nigeria
    • 5.4.6.4 Kenya
    • 5.4.6.5 Rest of Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global Level Overview, Market Level Overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share, Products and Services, Recent Developments)
  • 6.4.1 Accenture plc
  • 6.4.2 Atos SE
  • 6.4.3 Capgemini SE
  • 6.4.4 Cognizant Technology Solutions Corporation
  • 6.4.5 DXC Technology Company
  • 6.4.6 Fujitsu Limited
  • 6.4.7 HCL Technologies Limited
  • 6.4.8 Hewlett Packard Enterprise Company
  • 6.4.9 IBM Corporation
  • 6.4.10 Infosys Limited
  • 6.4.11 Kyndryl Holdings, Inc.
  • 6.4.12 Microsoft Corporation
  • 6.4.13 Nippon Telegraph and Telephone Corporation
  • 6.4.14 Oracle Corporation
  • 6.4.15 ServiceNow, Inc.
  • 6.4.16 Tata Consultancy Services Limited
  • 6.4.17 TeamViewer SE
  • 6.4.18 Unisys Corporation
  • 6.4.19 Wipro Limited
  • 6.4.20 Zensar Technologies Limited

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-Space and Unmet-Need Assessment