에너지 및 유틸리티 분야 디지털 워크플레이스 시장 : 점유율 분석, 업계 동향과 통계, 성장 예측(2026-2031년)

According to Mordor Intelligence, the digital workplace in energy and utilities market size is projected to expand from USD 4.32 billion in 2025 and USD 5.23 billion in 2026 to USD 14.19 billion by 2031, registering a CAGR of 22.09% between 2026 and 2031.

This report is Segmented by Component [Solutions (Unified Communication and Collaboration, Unified Endpoint Management, Enterprise Mobility Management, and More), and Services], Deployment Mode (Cloud, On-Premise, and More), Organization Size (Large Enterprises, and Small and Medium-Sized Enterprises), and Geography. The Market Sizes and Forecasts are Provided in Terms of Value (USD).

Global Digital Workplace In Energy and Utilities Market Trends and Insights

Hybrid and Distributed Workforce Digitization

The digital workplace in energy and utilities market continues to gain from the normalization of hybrid work, even though fully remote work has fallen from its earlier peak. In 2026, 62% of organizations mandate fixed in-office days, up from 49% in 2025, indicating that enterprises now need tools that support access, presence, scheduling, and collaboration across office, field, and distributed teams simultaneously. The gap between actual and target office utilization narrowed to 18 percentage points in 2026 from 25 in 2025, and employees attending 3-4 days per week rose by 19 percentage points to 55%, indicating that structured hybrid work is becoming an operating model rather than a temporary adjustment. In the digital workplace in energy and utilities market, this matters because utilities, grid operators, and energy service firms must now coordinate office staff, field crews, and regulated workflows within a single, governed platform. Vendors that can combine endpoint control, collaboration, and workforce visibility in the same environment are better placed to win new enterprise spending.

AI-Assisted Search and Knowledge Retrieval

The shift from keyword search to AI-based knowledge retrieval is changing how organizations structure digital work. Amazon Web Services made Bedrock Managed Knowledge Base generally available in June 2026, giving enterprises a way to deploy retrieval systems for their proprietary data without managing the complexity of vector databases themselves. The digital workplace in energy and utilities market is responding to the same pressure, as frontline and office users increasingly need permission-aware access to technical documents, maintenance records, and policy content within daily workflows. Executives expect generative AI to support growth, but deployment maturity remains low, which shows that knowledge retrieval and governance are still limiting scaled adoption. As a result, AI search is no longer treated as an optional premium feature, and the platforms that unify knowledge at the architecture layer are gaining an advantage as enterprise agent use expands.

Cybersecurity and Data Sovereignty Concerns

Cybersecurity and data sovereignty remain major constraints on deployment speed in the digital workplace in energy and utilities market. Fujitsu reported in May 2026 that only 8% of organizations can control how their AI systems learn and behave after deployment, underscoring how quickly governance exposure can widen as workplace data feeds AI tools. In Europe, the EU AI Act will start to make workplace AI obligations more concrete, including worker notification requirements and log retention expectations for relevant systems, effective from August 2, 2026. These requirements lengthen review cycles and push buyers to favor platforms that offer stronger control, auditability, and regional hosting options. Orange Business responded to this pressure in March 2026 with the launch of Live Collaboration on sovereign infrastructure in France, which shows that compliance complexity is now shaping vendor positioning as much as product design.

Other drivers and restraints analyzed in the detailed report include:

1. OT and IT Workflow Convergence
2. Safety-Critical Knowledge Access Demand
3. Legacy Systems and Identity Fragmentation

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Solutions accounted for 64.38% of revenue in 2025 and are also projected to record the fastest 22.93% CAGR through 2031 in the digital workplace in energy and utilities market. This shows that buyers are prioritizing integrated suites over narrow point tools as they connect communication, endpoint governance, mobility, workflow automation, and knowledge access. Unified communication and collaboration, unified endpoint management, enterprise mobility management, employee experience platforms, workflow automation, and virtual desktop infrastructure all sit within this layer, making it the core spending destination for new deployments. The digital workplace in energy and utilities market is therefore moving toward platform consolidation rather than a more fragmented tool base.

Services represented the balance of the market in 2025, and their role is becoming more important as solution rollouts now require governance, tuning, change management, and managed support. In the digital workplace of the energy and utilities industry, service demand is shifting away from basic implementation work toward long-term support for AI governance, workflow optimization, and employee experience management. Unily's June 2026 launch of Indi, which generates governed intranet environments from a single natural-language prompt, shows how solution providers are raising the level of post-deployment service and configuration support that customers will need. As autonomous features expand inside workplace platforms, services are likely to become stickier because organizations will need ongoing oversight instead of one-time setup. That shift favors vendors and partners that can support both the software layer and the operational model around it.

Complete Report Scope:

• By Component
  • Solutions
    • Unified Communication and Collaboration
    • Unified Endpoint Management
    • Enterprise Mobility Management
    • Employee Experience Platforms and Intranet
    • Workflow Automation and Knowledge Management
    • Virtual Desktop Infrastructure and Cloud PC
  • Services
• By Deployment Mode
  • Cloud
  • On-Premises
  • Hybrid
• By Organization Size
  • Large Enterprises
  • Small and Medium-Sized Enterprises
• By Geography
  • North America
    • United States
    • Canada
    • Mexico
  • South America
    • Brazil
    • Argentina
    • Chile
    • Colombia
    • Rest of South America
  • Europe
    • Germany
    • United Kingdom
    • France
    • Italy
    • Spain
    • Netherlands
    • Nordics
    • Russia
    • Rest of Europe
  • Asia-Pacific
    • China
    • Japan
    • India
    • South Korea
    • Australia and New Zealand
    • Southeast Asia
    • Rest of Asia-Pacific
  • Middle East
    • Saudi Arabia
    • United Arab Emirates
    • Turkey
    • Israel
    • Rest of Middle East
  • Africa
    • South Africa
    • Egypt
    • Nigeria
    • Kenya
    • Rest of Africa

Geography Analysis

Europe held 31.52% of the digital workplace market share in energy and utilities in 2025, making it the largest regional contributor in the base year. Germany, the United Kingdom, and France remained the main demand centers, while the Netherlands and the Nordic countries added support through stronger digital maturity. Bitkom found that 41% of German companies used AI in business processes in 2026, up from 17% in 2025, and that 77% of AI adopters reported a measurable improvement in their competitive position. Atos and Microsoft expanded secure agentic AI deployment to 56,000 Atos employees across 54 countries in June 2026, which shows that large European enterprises are moving ahead with scaled activation even as compliance expectations rise. The EU AI Act is adding another layer to this regional profile, as workplace AI deployment now requires greater attention to worker notification, logging, and accountable governance.

North America remained the second-largest demand pool in the digital workplace in energy and utilities market because of its mature cloud base, strong collaboration software footprint, and high level of AI-related enterprise spending. Asia-Pacific ranked next, led by China, Japan, India, and South Korea, where large industrial and technology ecosystems support workplace modernization across both office and frontline use cases. India continues to matter through its deep IT services base, while Japan and South Korea create additional demand for endpoint and workflow tools that can extend into production and operational settings. South America is growing from a smaller base, with Brazil and Colombia leading adoption as cloud affordability and mobile-first work patterns widen the addressable customer pool.

The Middle East and Africa held a smaller base in 2025, but it is projected to record the fastest 23.65% CAGR through 2031 in the digital workplace in energy and utilities market. Growth is being supported by sovereign cloud investment, national AI programs, and expanding digital adoption among both large enterprises and SMEs. Microsoft's Saudi Arabia Azure datacenter region reached general availability in January 2026, which improved local data residency options for regulated industries and strengthened cloud deployment conditions across the Gulf Cooperation Council. Across Africa, adoption is also gaining support from state-led digitization programs and wider mobile broadband access, especially in South Africa, Nigeria, Kenya, and Egypt, where field-intensive sectors can benefit from mobile-first workplace platforms.

1. Microsoft Corporation
2. IBM Corporation
3. Accenture plc
4. Cisco Systems, Inc.
5. Omnissa, Inc.
6. Citrix Systems, Inc.
7. HCL Technologies Limited
8. Wipro Limited
9. Infosys Limited
10. NTT DATA Group Corporation
11. Capgemini SE
12. DXC Technology Company
13. Atos SE
14. AvePoint, Inc.
15. Unily Group Ltd
16. Claromentis Limited
17. Workai Sp. z o.o.
18. Nutanix, Inc.
19. SAP SE
20. Oracle Corporation

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Hybrid and Distributed Workforce Digitization
  • 4.2.2 Safety-Critical Knowledge Access Demand
  • 4.2.3 OT and IT Workflow Convergence
  • 4.2.4 AI Assisted Search and Knowledge Retrieval
  • 4.2.5 Mobile First Enablement for Field Personnel
  • 4.2.6 Regulatory Pressure for Audit Ready Collaboration
• 4.3 Market Restraints
  • 4.3.1 Legacy Systems and Identity Fragmentation
  • 4.3.2 Cybersecurity and Data Sovereignty Concerns
  • 4.3.3 Low Adoption Among Field and Contractor Users
  • 4.3.4 Integration Complexity Across OT and Enterprise Apps
• 4.4 Industry Value Chain Analysis
• 4.5 Regulatory Landscape
• 4.6 Technological Outlook
• 4.7 Impact of Macroeconomic Factors on the Market
• 4.8 Porter's Five Forces Analysis
  • 4.8.1 Threat of New Entrants
  • 4.8.2 Bargaining Power of Buyers
  • 4.8.3 Bargaining Power of Suppliers
  • 4.8.4 Threat of Substitutes
  • 4.8.5 Industry Rivalry

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Component
  • 5.1.1 Solutions
    • 5.1.1.1 Unified Communication and Collaboration
    • 5.1.1.2 Unified Endpoint Management
    • 5.1.1.3 Enterprise Mobility Management
    • 5.1.1.4 Employee Experience Platforms and Intranet
    • 5.1.1.5 Workflow Automation and Knowledge Management
    • 5.1.1.6 Virtual Desktop Infrastructure and Cloud PC
  • 5.1.2 Services
• 5.2 By Deployment Mode
  • 5.2.1 Cloud
  • 5.2.2 On-Premises
  • 5.2.3 Hybrid
• 5.3 By Organization Size
  • 5.3.1 Large Enterprises
  • 5.3.2 Small and Medium-Sized Enterprises
• 5.4 By Geography
  • 5.4.1 North America
    • 5.4.1.1 United States
    • 5.4.1.2 Canada
    • 5.4.1.3 Mexico
  • 5.4.2 South America
    • 5.4.2.1 Brazil
    • 5.4.2.2 Argentina
    • 5.4.2.3 Chile
    • 5.4.2.4 Colombia
    • 5.4.2.5 Rest of South America
  • 5.4.3 Europe
    • 5.4.3.1 Germany
    • 5.4.3.2 United Kingdom
    • 5.4.3.3 France
    • 5.4.3.4 Italy
    • 5.4.3.5 Spain
    • 5.4.3.6 Netherlands
    • 5.4.3.7 Nordics
    • 5.4.3.8 Russia
    • 5.4.3.9 Rest of Europe
  • 5.4.4 Asia-Pacific
    • 5.4.4.1 China
    • 5.4.4.2 Japan
    • 5.4.4.3 India
    • 5.4.4.4 South Korea
    • 5.4.4.5 Australia and New Zealand
    • 5.4.4.6 Southeast Asia
    • 5.4.4.7 Rest of Asia-Pacific
  • 5.4.5 Middle East
    • 5.4.5.1 Saudi Arabia
    • 5.4.5.2 United Arab Emirates
    • 5.4.5.3 Turkey
    • 5.4.5.4 Israel
    • 5.4.5.5 Rest of Middle East
  • 5.4.6 Africa
    • 5.4.6.1 South Africa
    • 5.4.6.2 Egypt
    • 5.4.6.3 Nigeria
    • 5.4.6.4 Kenya
    • 5.4.6.5 Rest of Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global Level Overview, Market Level Overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share, Products and Services, Recent Developments)
  • 6.4.1 Microsoft Corporation
  • 6.4.2 IBM Corporation
  • 6.4.3 Accenture plc
  • 6.4.4 Cisco Systems, Inc.
  • 6.4.5 Omnissa, Inc.
  • 6.4.6 Citrix Systems, Inc.
  • 6.4.7 HCL Technologies Limited
  • 6.4.8 Wipro Limited
  • 6.4.9 Infosys Limited
  • 6.4.10 NTT DATA Group Corporation
  • 6.4.11 Capgemini SE
  • 6.4.12 DXC Technology Company
  • 6.4.13 Atos SE
  • 6.4.14 AvePoint, Inc.
  • 6.4.15 Unily Group Ltd
  • 6.4.16 Claromentis Limited
  • 6.4.17 Workai Sp. z o.o.
  • 6.4.18 Nutanix, Inc.
  • 6.4.19 SAP SE
  • 6.4.20 Oracle Corporation

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-Space and Unmet-Need Assessment