물류 인력 관리 소프트웨어 시장 : 시장 점유율 분석, 업계 동향 및 통계, 성장 예측(2026-2031년)

According to Mordor Intelligence, the logistics workforce management software market size is projected to expand from USD 349.89 million in 2025 and USD 409.63 million in 2026 to USD 830.44 million by 2031, registering a CAGR of 15.18% between 2026 and 2031.

This report is Segmented by Offering (Software, and Services), Deployment Mode (Cloud, and On-Premises), End Use Enterprise Size (Large Enterprises, and Small and Medium-Sized Enterprises), End User (Logistics and Third-Party Logistics Providers, E-Commerce and Retail, Food and Grocery Delivery, and More), and Geography. The Market Forecasts are Provided in Terms of Value (USD).

Global Logistics Workforce Management Software Market Trends and Insights

E-Commerce and Same-Day Delivery Expansion

Consumer delivery expectations are reducing the time available for route and workforce planning. Amazon expanded its same-day delivery network to various facilities in late May 2026 and extended the service to additional metropolitan areas, increasing the pressure on logistics providers to plan around sub-24-hour delivery windows. The logistics workforce management software market therefore needs systems that can reassign drivers and routes during the operating day. Shipium reported that the share of direct-to-consumer orders delivered within 24 hours increased year over year from Q2 2025 to Q2 2026, driven by merchants using 4 or more fulfillment locations. This shift makes static shift plans less useful for third-party logistics providers that serve direct-to-consumer brands. Software that joins dispatch, worker availability, and delivery exceptions can help operators respond without adding manual coordination.

Labor Cost Optimization and Driver Retention

Labor expense and driver turnover are making better workforce planning more important for carriers. ATRI reported an average truck operating cost of USD 2.336 per mile in 2025, with driver wages and benefits as the largest cost component. Platform Science reported in February 2026 that technology affected 52% of surveyed drivers' decisions to stay with or leave an employer. The logistics workforce management software market can support retention when scheduling, time tracking, route communication, payroll integration, and compliance workflows reduce administrative burden rather than add to it. These tools also help fleet managers improve shift planning, monitor hours-of-service requirements, manage last-minute schedule changes, and provide drivers with clearer visibility into assignments and payments. Reducing annual turnover from 90% toward 60%-70% can lower replacement costs for a 200-driver fleet, but the benefit depends on drivers accepting the tools used in daily work.

Legacy Integration and Data Migration Complexity

Legacy integration is a significant restraint on adoption across large logistics networks. A 2025 operations survey found that 42% of supply chain respondents identified integration with existing systems as a leading adoption challenge, while 37% cited data availability and quality issues. Many operators run a legacy transportation management system, acquired warehouse applications, and separate labor tools at the same time. Replacing 1 application can disrupt undocumented workflows that connect those systems. The logistics workforce management software market favors providers that offer application programming interfaces and middleware compatibility, rather than requiring a full system replacement. EDI-to-API transition requirements can add cost and extend the evaluation and deployment process.

Other drivers and restraints analyzed in the detailed report include:

1. AI-Native Dynamic Dispatch and Predictive Rescheduling
2. Real-Time Visibility and Customer Communication
3. High Implementation Costs for Small and Medium-Sized Operators

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Software held 69.32% of revenue in 2025. This result reflects the ongoing move from separate scheduling tools to integrated platforms that combine dispatch, tracking, analytics, and compliance capabilities in a single environment. Large logistics providers often standardize on 1 or 2 platforms to reduce the number of system connections they must maintain and simplify operational oversight. This concentration gives established software vendors recurring customer relationships, strengthens platform adoption, and supports continued product development.

Services are projected to grow at a 17.12% CAGR through 2031, making them the fastest-growing offering. In the logistics workforce management software market, this growth reflects the operational work required to turn platform features into usable day-to-day processes. Implementation, configuration, and managed support are becoming more important as platforms add AI-based dispatch and multi-system coordination. Manhattan Associates introduced Solution Design Studio in May 2026, using AI to help configure supply chain systems through natural-language inputs. The tool still depends on expert service teams for focused customer deployments before direct customer use. Combined software and service offerings can increase switching costs because the provider supports both the product and the operating design.

Cloud accounted for 64.81% of revenue in 2025 and is expected to record an 18.79% CAGR through 2031. This share indicates an increasing preference for cloud-based deployment among customers seeking more flexible, scalable technology models. Cloud reduces the need for hardware ownership and dedicated maintenance staff, thereby lowering operational complexity for organizations managing logistics technology environments. It also gives customers access to updated AI capabilities without requiring them to replace or significantly upgrade on-premises computing resources. Modular software-as-a-service products can be deployed faster than traditional local installations, allowing companies to implement new capabilities more efficiently while maintaining the same core operational objectives.

SAP made SAP Logistics Management generally available in February 2026 as a software-as-a-service product designed for localized and satellite operations. The company stated that the product can go live in days and supports carrier collaboration through SAP Business Network. On-premises systems remain relevant for government, defense, and regulated operations with data-residency obligations. National requirements in China, Germany, and the Gulf markets can prompt customers to adopt hybrid designs. Under those designs, scheduling logic operates in the cloud while sensitive driver identity data remains on local servers.

Complete Report Scope:

• By Offering
  • Software
  • Services
• By Deployment Mode
  • Cloud
  • On-Premises
• By End Use Enterprise Size
  • Large Enterprises
  • Small and Medium-Sized Enterprises
• By End User
  • Logistics and Third-Party Logistics Providers
  • E-commerce and Retail
  • Food and Grocery Delivery
  • Parcel, Courier, and Express Delivery
  • Manufacturing and Industrial Distribution
  • Healthcare and Pharmaceutical Distribution
• By Geography
  • North America
    • United States
    • Canada
    • Mexico
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Europe
    • Germany
    • United Kingdom
    • France
    • Russia
    • Rest of Europe
  • Asia-Pacific
    • China
    • India
    • Japan
    • Australia
    • Rest of Asia-Pacific
  • Middle East
    • United Arab Emirates
    • Saudi Arabia
    • Turkey
    • Rest of Middle East
  • Africa
    • South Africa
    • Egypt
    • Nigeria
    • Rest of Africa

Geography Analysis

North America held 38.19% of revenue in 2025, supported by the region's mature logistics technology ecosystem and early adoption of digital workforce management tools. The region has a high concentration of logistics technology vendors, major third-party logistics providers, parcel networks, and established platform budgets, which support continued investment in scheduling, time tracking, dispatch, and compliance solutions. US Department of Transportation Hours-of-Service rules have driven demand for driver time and attendance tools, as logistics operators seek systems to monitor working hours and maintain regulatory compliance. The United States is the leading country in the region, driven by its large logistics base and advanced technology adoption, while Canada and Mexico are advancing adoption through cross-border trade infrastructure and the expansion of logistics corridors.

North American carriers are using AI dispatch and predictive scheduling to improve miles per driver without extending work hours. ATRI reported that drivers averaged 7.41 hours of actual driving per day against 11 available hours in 2025, giving scheduling platforms a clear operational target. Europe has a large installed base and changing compliance requirements, including transport emissions disclosure under the EU Corporate Sustainability Reporting Directive and ISO 14083:2023. Quinyx, a Sweden-based provider of workforce management software, has strengthened its footprint in AI-enabled scheduling, workforce optimization, and compliance solutions across EMEA. Labor regulations, working-time requirements, and data protection standards in the region continue to drive demand for workforce management platforms with robust scheduling, compliance tracking, and employee data governance capabilities.

Asia-Pacific is projected to grow at a 17.26% CAGR through 2031 as China, India, Japan, and Southeast Asian countries expand e-commerce and quick-commerce services that require large gig workforces. The logistics workforce management software market in these countries needs products that can support high delivery volumes and localized work practices. According to NITI Aayog, India's e-commerce and quick-commerce gig workforce was 7.7 million workers in 2020-21 and is projected to reach 23.5 million by 2029-30. Moreover, the Middle East and Africa are early adopters, while the UAE and Saudi Arabia invest in digital logistics infrastructure, and South America adopts biometric time-and-attendance tools to improve payroll accuracy and labor compliance.

1. Ehrhardt + Partner Group GmbH & Co. KG
2. Manhattan Associates, Inc.
3. Blue Yonder Group, Inc.
4. ORTEC B.V.
5. Infios, Inc.
6. Infor Inc.
7. SAP SE
8. Oracle Corporation
9. Softeon, Inc.
10. Made4net LLC
11. Lucas Systems, Inc.
12. Easy Metrics, Inc.
13. Quinyx AB
14. UKG Inc.
15. Tecsys Inc.
16. Locus.sh Technologies Private Limited
17. FarEye Technologies Private Limited
18. Bringg Delivery Technologies Ltd.
19. Shipsy Technologies Private Limited
20. LogiNext Solutions Private Limited

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 E-commerce and Same-Day Delivery Expansion
  • 4.2.2 Labor Cost Optimization and Driver Retention
  • 4.2.3 Real-Time Visibility and Customer Communication
  • 4.2.4 AI-Native Dynamic Dispatch and Predictive Rescheduling
  • 4.2.5 Sustainability Reporting and Low-Emission Fleet Compliance
  • 4.2.6 Cross-Platform Worker Identity and Skills Portability
• 4.3 Market Restraints
  • 4.3.1 Legacy Integration and Data Migration Complexity
  • 4.3.2 High Implementation Costs for Small and Medium-Sized Operators
  • 4.3.3 Driver Privacy, Surveillance, and Workforce Resistance
  • 4.3.4 Fragmented Telematics, Carrier, and Payroll Data Standards
• 4.4 Impact of Macroeconomic Factors on the Market
• 4.5 Industry Value Chain Analysis
• 4.6 Regulatory Landscape
• 4.7 Technological Outlook
• 4.8 Porter's Five Forces Analysis
  • 4.8.1 Bargaining Power of Suppliers
  • 4.8.2 Bargaining Power of Buyers
  • 4.8.3 Threat of New Entrants
  • 4.8.4 Threat of Substitutes
  • 4.8.5 Intensity of Competitive Rivalry
• 4.9 Functional Capability and Application Assessment
  • 4.9.1 Workforce Scheduling and Dispatch
  • 4.9.2 Route Optimization and Planning
  • 4.9.3 Workforce Tracking and Field Visibility
  • 4.9.4 Delivery Execution and Exception Handling
  • 4.9.5 Driver Mobile Applications and Communications
  • 4.9.6 Workforce Analytics, Productivity and Compliance

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Offering
  • 5.1.1 Software
  • 5.1.2 Services
• 5.2 By Deployment Mode
  • 5.2.1 Cloud
  • 5.2.2 On-Premises
• 5.3 By End Use Enterprise Size
  • 5.3.1 Large Enterprises
  • 5.3.2 Small and Medium-Sized Enterprises
• 5.4 By End User
  • 5.4.1 Logistics and Third-Party Logistics Providers
  • 5.4.2 E-commerce and Retail
  • 5.4.3 Food and Grocery Delivery
  • 5.4.4 Parcel, Courier, and Express Delivery
  • 5.4.5 Manufacturing and Industrial Distribution
  • 5.4.6 Healthcare and Pharmaceutical Distribution
• 5.5 By Geography
  • 5.5.1 North America
    • 5.5.1.1 United States
    • 5.5.1.2 Canada
    • 5.5.1.3 Mexico
  • 5.5.2 South America
    • 5.5.2.1 Brazil
    • 5.5.2.2 Argentina
    • 5.5.2.3 Rest of South America
  • 5.5.3 Europe
    • 5.5.3.1 Germany
    • 5.5.3.2 United Kingdom
    • 5.5.3.3 France
    • 5.5.3.4 Russia
    • 5.5.3.5 Rest of Europe
  • 5.5.4 Asia-Pacific
    • 5.5.4.1 China
    • 5.5.4.2 India
    • 5.5.4.3 Japan
    • 5.5.4.4 Australia
    • 5.5.4.5 Rest of Asia-Pacific
  • 5.5.5 Middle East
    • 5.5.5.1 United Arab Emirates
    • 5.5.5.2 Saudi Arabia
    • 5.5.5.3 Turkey
    • 5.5.5.4 Rest of Middle East
  • 5.5.6 Africa
    • 5.5.6.1 South Africa
    • 5.5.6.2 Egypt
    • 5.5.6.3 Nigeria
    • 5.5.6.4 Rest of Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global Level Overview, Market Level Overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share, Products and Services, Recent Developments)
  • 6.4.1 Ehrhardt + Partner Group GmbH & Co. KG
  • 6.4.2 Manhattan Associates, Inc.
  • 6.4.3 Blue Yonder Group, Inc.
  • 6.4.4 ORTEC B.V.
  • 6.4.5 Infios, Inc.
  • 6.4.6 Infor Inc.
  • 6.4.7 SAP SE
  • 6.4.8 Oracle Corporation
  • 6.4.9 Softeon, Inc.
  • 6.4.10 Made4net LLC
  • 6.4.11 Lucas Systems, Inc.
  • 6.4.12 Easy Metrics, Inc.
  • 6.4.13 Quinyx AB
  • 6.4.14 UKG Inc.
  • 6.4.15 Tecsys Inc.
  • 6.4.16 Locus.sh Technologies Private Limited
  • 6.4.17 FarEye Technologies Private Limited
  • 6.4.18 Bringg Delivery Technologies Ltd.
  • 6.4.19 Shipsy Technologies Private Limited
  • 6.4.20 LogiNext Solutions Private Limited

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-Space and Unmet-Need Assessment