가상 대기실 소프트웨어 : 세계 시장 점유율과 순위, 총판매량 및 수요 예측(2025-2031년)

The global market for Virtual Waiting Room Software was estimated to be worth US$ 400 million in 2024 and is forecast to a readjusted size of US$ 798 million by 2031 with a CAGR of 11.6% during the forecast period 2025-2031.

Virtual waiting room software is a type of software that can be used to prevent sites from crashing during periods of unexpected traffic spikes.

Virtual Waiting Room Software Market Drivers

1. The Explosion of E-commerce and Online Sales Events

This is the most significant driver. The shift to online shopping is permanent and expanding.

Flash Sales and Limited Drops: Brands releasing limited-quantity, high-demand products (e.g., sneakers, concert merch, graphics cards) use VWRs to manage the immense, sudden traffic surge and prevent site crashes.

Black Friday/Cyber Monday (BFCM): This period is the ultimate stress test for e-commerce sites. Retailers now consider VWRs a mandatory part of their infrastructure to handle millions of simultaneous visitors without their website going offline.

General Product Launches: Even outside major sales, launches of popular products can generate traffic spikes that cripple standard e-commerce platforms.

2. Protection of Brand Reputation and Customer Experience

A website crash or a frustratingly slow checkout process directly damages a brand's image.

Preventing "Website Crash" Headlines: Nothing erodes consumer trust faster than a failed launch. VWRs prevent the negative PR associated with technical failures.

Ensuring Fairness: VWRs combat bots by placing users in a first-come, first-served queue. This creates a perception of fairness for legitimate customers, who are more likely to return even if they don't get the product, as opposed to feeling cheated by automated scripts.

Managing User Expectations: A waiting room sets clear expectations with progress bars, estimated wait times, and communication. This is far less frustrating for users than constant spinning loaders or cryptic error messages.

3. The Digitization of High-Demand Experiences

The need for controlled access has expanded far beyond traditional e-commerce.

Online Event Registrations: Ticket sales for concerts, sports events, and festivals. The fear of a "Ticketmaster-style" crash is a powerful motivator for event organizers to adopt queueing technology.

Website Launches and Beta Program Sign-ups: Tech companies launching a new service or opening a coveted beta program use VWRs to manage interest without overwhelming their servers.

Government and Public Services: Portals for booking vaccination appointments, driver's tests, or submitting permit applications have adopted VWRs to handle massive, simultaneous demand fairly.

Online Education and Webinars: For popular courses or live sessions with limited virtual seats.

This report aims to provide a comprehensive presentation of the global market for Virtual Waiting Room Software, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Virtual Waiting Room Software by region & country, by Type, and by Application.

The Virtual Waiting Room Software market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Virtual Waiting Room Software.

Market Segmentation

By Company

• Queue-it
• Fastly
• Netacea (TrafficDefender)
• ELCA (PeakProtect)
• Akamai
• AWS Solutions
• CDNetworks
• Cloudflare
• Thales (Imperva)
• Dialpad

Segment by Type

• Online Retail
• Ticketing
• Education
• Public Sector
• Other

Segment by Application

• Large Enterprises
• SMEs

By Region

• North America
  • United States
  • Canada
• Asia-Pacific
  • China
  • Japan
  • South Korea
  • Southeast Asia
  • India
  • Australia
  • Rest of Asia-Pacific
• Europe
  • Germany
  • France
  • U.K.
  • Italy
  • Netherlands
  • Nordic Countries
  • Rest of Europe
• Latin America
  • Mexico
  • Brazil
  • Rest of Latin America
• Middle East & Africa
  • Turkey
  • Saudi Arabia
  • UAE
  • Rest of MEA

Chapter Outline

Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.

Chapter 2: Detailed analysis of Virtual Waiting Room Software company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.

Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.

Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.

Chapter 5: Revenue of Virtual Waiting Room Software in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.

Chapter 6: Revenue of Virtual Waiting Room Software in country level. It provides sigmate data by Type, and by Application for each country/region.

Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.

Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.

Chapter 9: Conclusion.

Table of Contents

1 Market Overview

• 1.1 Virtual Waiting Room Software Product Introduction
• 1.2 Global Virtual Waiting Room Software Market Size Forecast (2020-2031)
• 1.3 Virtual Waiting Room Software Market Trends & Drivers
  • 1.3.1 Virtual Waiting Room Software Industry Trends
  • 1.3.2 Virtual Waiting Room Software Market Drivers & Opportunity
  • 1.3.3 Virtual Waiting Room Software Market Challenges
  • 1.3.4 Virtual Waiting Room Software Market Restraints
• 1.4 Assumptions and Limitations
• 1.5 Study Objectives
• 1.6 Years Considered

2 Competitive Analysis by Company

• 2.1 Global Virtual Waiting Room Software Players Revenue Ranking (2024)
• 2.2 Global Virtual Waiting Room Software Revenue by Company (2020-2025)
• 2.3 Key Companies Virtual Waiting Room Software Manufacturing Base Distribution and Headquarters
• 2.4 Key Companies Virtual Waiting Room Software Product Offered
• 2.5 Key Companies Time to Begin Mass Production of Virtual Waiting Room Software
• 2.6 Virtual Waiting Room Software Market Competitive Analysis
  • 2.6.1 Virtual Waiting Room Software Market Concentration Rate (2020-2025)
  • 2.6.2 Global 5 and 10 Largest Companies by Virtual Waiting Room Software Revenue in 2024
  • 2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Virtual Waiting Room Software as of 2024)
• 2.7 Mergers & Acquisitions, Expansion

3 Segmentation by Type

• 3.1 Introduction by Type
  • 3.1.1 Online Retail
  • 3.1.2 Ticketing
  • 3.1.3 Education
  • 3.1.4 Public Sector
  • 3.1.5 Other
• 3.2 Global Virtual Waiting Room Software Sales Value by Type
  • 3.2.1 Global Virtual Waiting Room Software Sales Value by Type (2020 VS 2024 VS 2031)
  • 3.2.2 Global Virtual Waiting Room Software Sales Value, by Type (2020-2031)
  • 3.2.3 Global Virtual Waiting Room Software Sales Value, by Type (%) (2020-2031)

4 Segmentation by Application

• 4.1 Introduction by Application
  • 4.1.1 Large Enterprises
  • 4.1.2 SMEs
• 4.2 Global Virtual Waiting Room Software Sales Value by Application
  • 4.2.1 Global Virtual Waiting Room Software Sales Value by Application (2020 VS 2024 VS 2031)
  • 4.2.2 Global Virtual Waiting Room Software Sales Value, by Application (2020-2031)
  • 4.2.3 Global Virtual Waiting Room Software Sales Value, by Application (%) (2020-2031)

5 Segmentation by Region

• 5.1 Global Virtual Waiting Room Software Sales Value by Region
  • 5.1.1 Global Virtual Waiting Room Software Sales Value by Region: 2020 VS 2024 VS 2031
  • 5.1.2 Global Virtual Waiting Room Software Sales Value by Region (2020-2025)
  • 5.1.3 Global Virtual Waiting Room Software Sales Value by Region (2026-2031)
  • 5.1.4 Global Virtual Waiting Room Software Sales Value by Region (%), (2020-2031)
• 5.2 North America
  • 5.2.1 North America Virtual Waiting Room Software Sales Value, 2020-2031
  • 5.2.2 North America Virtual Waiting Room Software Sales Value by Country (%), 2024 VS 2031
• 5.3 Europe
  • 5.3.1 Europe Virtual Waiting Room Software Sales Value, 2020-2031
  • 5.3.2 Europe Virtual Waiting Room Software Sales Value by Country (%), 2024 VS 2031
• 5.4 Asia Pacific
  • 5.4.1 Asia Pacific Virtual Waiting Room Software Sales Value, 2020-2031
  • 5.4.2 Asia Pacific Virtual Waiting Room Software Sales Value by Region (%), 2024 VS 2031
• 5.5 South America
  • 5.5.1 South America Virtual Waiting Room Software Sales Value, 2020-2031
  • 5.5.2 South America Virtual Waiting Room Software Sales Value by Country (%), 2024 VS 2031
• 5.6 Middle East & Africa
  • 5.6.1 Middle East & Africa Virtual Waiting Room Software Sales Value, 2020-2031
  • 5.6.2 Middle East & Africa Virtual Waiting Room Software Sales Value by Country (%), 2024 VS 2031

6 Segmentation by Key Countries/Regions

• 6.1 Key Countries/Regions Virtual Waiting Room Software Sales Value Growth Trends, 2020 VS 2024 VS 2031
• 6.2 Key Countries/Regions Virtual Waiting Room Software Sales Value, 2020-2031
• 6.3 United States
  • 6.3.1 United States Virtual Waiting Room Software Sales Value, 2020-2031
  • 6.3.2 United States Virtual Waiting Room Software Sales Value by Type (%), 2024 VS 2031
  • 6.3.3 United States Virtual Waiting Room Software Sales Value by Application, 2024 VS 2031
• 6.4 Europe
  • 6.4.1 Europe Virtual Waiting Room Software Sales Value, 2020-2031
  • 6.4.2 Europe Virtual Waiting Room Software Sales Value by Type (%), 2024 VS 2031
  • 6.4.3 Europe Virtual Waiting Room Software Sales Value by Application, 2024 VS 2031
• 6.5 China
  • 6.5.1 China Virtual Waiting Room Software Sales Value, 2020-2031
  • 6.5.2 China Virtual Waiting Room Software Sales Value by Type (%), 2024 VS 2031
  • 6.5.3 China Virtual Waiting Room Software Sales Value by Application, 2024 VS 2031
• 6.6 Japan
  • 6.6.1 Japan Virtual Waiting Room Software Sales Value, 2020-2031
  • 6.6.2 Japan Virtual Waiting Room Software Sales Value by Type (%), 2024 VS 2031
  • 6.6.3 Japan Virtual Waiting Room Software Sales Value by Application, 2024 VS 2031
• 6.7 South Korea
  • 6.7.1 South Korea Virtual Waiting Room Software Sales Value, 2020-2031
  • 6.7.2 South Korea Virtual Waiting Room Software Sales Value by Type (%), 2024 VS 2031
  • 6.7.3 South Korea Virtual Waiting Room Software Sales Value by Application, 2024 VS 2031
• 6.8 Southeast Asia
  • 6.8.1 Southeast Asia Virtual Waiting Room Software Sales Value, 2020-2031
  • 6.8.2 Southeast Asia Virtual Waiting Room Software Sales Value by Type (%), 2024 VS 2031
  • 6.8.3 Southeast Asia Virtual Waiting Room Software Sales Value by Application, 2024 VS 2031
• 6.9 India
  • 6.9.1 India Virtual Waiting Room Software Sales Value, 2020-2031
  • 6.9.2 India Virtual Waiting Room Software Sales Value by Type (%), 2024 VS 2031
  • 6.9.3 India Virtual Waiting Room Software Sales Value by Application, 2024 VS 2031

7 Company Profiles

• 7.1 Queue-it
  • 7.1.1 Queue-it Profile
  • 7.1.2 Queue-it Main Business
  • 7.1.3 Queue-it Virtual Waiting Room Software Products, Services and Solutions
  • 7.1.4 Queue-it Virtual Waiting Room Software Revenue (US$ Million) & (2020-2025)
  • 7.1.5 Queue-it Recent Developments
• 7.2 Fastly
  • 7.2.1 Fastly Profile
  • 7.2.2 Fastly Main Business
  • 7.2.3 Fastly Virtual Waiting Room Software Products, Services and Solutions
  • 7.2.4 Fastly Virtual Waiting Room Software Revenue (US$ Million) & (2020-2025)
  • 7.2.5 Fastly Recent Developments
• 7.3 Netacea (TrafficDefender)
  • 7.3.1 Netacea (TrafficDefender) Profile
  • 7.3.2 Netacea (TrafficDefender) Main Business
  • 7.3.3 Netacea (TrafficDefender) Virtual Waiting Room Software Products, Services and Solutions
  • 7.3.4 Netacea (TrafficDefender) Virtual Waiting Room Software Revenue (US$ Million) & (2020-2025)
  • 7.3.5 Netacea (TrafficDefender) Recent Developments
• 7.4 ELCA (PeakProtect)
  • 7.4.1 ELCA (PeakProtect) Profile
  • 7.4.2 ELCA (PeakProtect) Main Business
  • 7.4.3 ELCA (PeakProtect) Virtual Waiting Room Software Products, Services and Solutions
  • 7.4.4 ELCA (PeakProtect) Virtual Waiting Room Software Revenue (US$ Million) & (2020-2025)
  • 7.4.5 ELCA (PeakProtect) Recent Developments
• 7.5 Akamai
  • 7.5.1 Akamai Profile
  • 7.5.2 Akamai Main Business
  • 7.5.3 Akamai Virtual Waiting Room Software Products, Services and Solutions
  • 7.5.4 Akamai Virtual Waiting Room Software Revenue (US$ Million) & (2020-2025)
  • 7.5.5 Akamai Recent Developments
• 7.6 AWS Solutions
  • 7.6.1 AWS Solutions Profile
  • 7.6.2 AWS Solutions Main Business
  • 7.6.3 AWS Solutions Virtual Waiting Room Software Products, Services and Solutions
  • 7.6.4 AWS Solutions Virtual Waiting Room Software Revenue (US$ Million) & (2020-2025)
  • 7.6.5 AWS Solutions Recent Developments
• 7.7 CDNetworks
  • 7.7.1 CDNetworks Profile
  • 7.7.2 CDNetworks Main Business
  • 7.7.3 CDNetworks Virtual Waiting Room Software Products, Services and Solutions
  • 7.7.4 CDNetworks Virtual Waiting Room Software Revenue (US$ Million) & (2020-2025)
  • 7.7.5 CDNetworks Recent Developments
• 7.8 Cloudflare
  • 7.8.1 Cloudflare Profile
  • 7.8.2 Cloudflare Main Business
  • 7.8.3 Cloudflare Virtual Waiting Room Software Products, Services and Solutions
  • 7.8.4 Cloudflare Virtual Waiting Room Software Revenue (US$ Million) & (2020-2025)
  • 7.8.5 Cloudflare Recent Developments
• 7.9 Thales (Imperva)
  • 7.9.1 Thales (Imperva) Profile
  • 7.9.2 Thales (Imperva) Main Business
  • 7.9.3 Thales (Imperva) Virtual Waiting Room Software Products, Services and Solutions
  • 7.9.4 Thales (Imperva) Virtual Waiting Room Software Revenue (US$ Million) & (2020-2025)
  • 7.9.5 Thales (Imperva) Recent Developments
• 7.10 Dialpad
  • 7.10.1 Dialpad Profile
  • 7.10.2 Dialpad Main Business
  • 7.10.3 Dialpad Virtual Waiting Room Software Products, Services and Solutions
  • 7.10.4 Dialpad Virtual Waiting Room Software Revenue (US$ Million) & (2020-2025)
  • 7.10.5 Dialpad Recent Developments

8 Industry Chain Analysis

• 8.1 Virtual Waiting Room Software Industrial Chain
• 8.2 Virtual Waiting Room Software Upstream Analysis
  • 8.2.1 Key Raw Materials
  • 8.2.2 Raw Materials Key Suppliers
  • 8.2.3 Manufacturing Cost Structure
• 8.3 Midstream Analysis
• 8.4 Downstream Analysis (Customers Analysis)
• 8.5 Sales Model and Sales Channels
  • 8.5.1 Virtual Waiting Room Software Sales Model
  • 8.5.2 Sales Channel
  • 8.5.3 Virtual Waiting Room Software Distributors

9 Research Findings and Conclusion

10 Appendix

• 10.1 Research Methodology
  • 10.1.1 Methodology/Research Approach
    • 10.1.1.1 Research Programs/Design
    • 10.1.1.2 Market Size Estimation
    • 10.1.1.3 Market Breakdown and Data Triangulation
  • 10.1.2 Data Source
    • 10.1.2.1 Secondary Sources
    • 10.1.2.2 Primary Sources
• 10.2 Author Details
• 10.3 Disclaimer